Privacy Policy
Last Reviewed: August 2024
At The Upgrade Authority (TUA), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we handle your information, your rights under data protection laws, and how you can exercise those rights.
Who We Are
The Upgrade Authority is a trading name of The Upgrade Authority Ltd, headquartered at Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, England, BS9 4PN. We are the data controller responsible for your personal data in connection with our services.
Summary of How We Use Your Data
We collect and use your personal data for various purposes, including but not limited to:
- Delivering property management services and responding to inquiries.
- Conducting identity, residency, and credit checks as required by law or to assess tenancy applications.
- Notifying you of any changes to our services or contracts.
- Processing job applications and managing internal operations.
- Marketing relevant services, products, and properties to you, where you have given consent.
- Complying with legal obligations and for the exercise of legitimate interests.
We may share your data with trusted third parties, but only in compliance with legal requirements, as detailed in this policy.
What Information Do We Collect?
We collect personal data when you interact with us, including but not limited to:
- Contact Information: Name, address, email, telephone number.
- Verification Data: Date of birth, identification documents, previous addresses, credit history.
- Technical Data: IP address, browser details, time zone, and information about your visit to our website (e.g., URL clickstream, pages viewed, and page interaction).
In some cases, we receive information from third parties, such as property portals, financial advisors, and previous landlords, when you request services or information related to our properties.
Telephone Call Recording
We may record telephone calls for the following purposes:
- To ensure we deliver services effectively.
- To respond to inquiries or complaints.
- For quality assurance and training purposes.
- To comply with legal requirements.
You will be notified if a call is being recorded. These recordings are securely stored.
How We Use Your Data
We process your personal data for the following purposes:
- Fulfilling Contracts: Managing your property booking, tenancy, or related services.
- Marketing: With your consent, we may send direct marketing communications related to properties or services we believe will interest you.
- Legal Compliance: We use your data to meet our legal obligations, such as Right-to-Rent checks, anti-money laundering regulations, and identity verification.
You may withdraw your consent to marketing communications at any time by following the instructions in the communication or by contacting us.
Sharing Your Data
We may share your data with trusted third parties, such as:
- Service Providers: Financial advisors, solicitors, utility companies, and contractors for property maintenance.
- Referencing Agencies: To perform tenant checks.
- Government Authorities: If required by law or for compliance with legal obligations.
All third parties we work with are required to protect your data in accordance with data protection laws.
Cookies and Tracking Technologies
We use cookies on our website to enhance your experience, improve performance, and analyze usage. By using our website, you agree to our use of cookies as described in our Cookie Policy.
How Long Do We Keep Your Data?
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Generally:
- Contractual Data: Retained for up to 10 years after your last interaction with us.
- Marketing Data: Retained until you withdraw your consent or request deletion.
After these periods, your data will be securely deleted or anonymized.
Your Rights
You have the following rights concerning your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct any incorrect or incomplete information.
- Erasure: Request deletion of your data in certain circumstances.
- Restriction: Ask us to limit the processing of your personal data.
- Objection: Object to our processing, particularly where we rely on legitimate interests.
- Portability: Request a copy of your personal data in a machine-readable format.
- Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at support@theupgradeauthority.com.
Changes to Our Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you by email. Please check back regularly for updates.
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we use your data, please contact us:
The Upgrade Authority Ltd
Henleaze House Business Centre
13 Harbury Road, Henleaze
Bristol, BS9 4PN
Email: support@theupgradeauthority.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Thank you for trusting The Upgrade Authority with your personal data. We are committed to safeguarding your privacy and ensuring transparency in how we handle your information.
