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Your
Trusted Smart Letting Agent
Embark on a seamless property management journey with TUA, the AI-powered letting solution. Our bespoke services cater to landlords seeking smarter, more efficient property management. Experience the perfect blend of innovation and expertise with a partner that truly understands your needs.
Request a quick Valuation
Unlock your property’s potential earnings. Complete our form, and our local experts will provide a comprehensive estimate swiftly.

The Upgrade Authority: Your Premier Letting Agent
As a pioneering, tech-driven letting agent, TUA delivers top-tier property management services. Our focus on detail, safety, and maximising ROI makes us the preferred choice for landlords searching for a smarter, more efficient “letting agent near me.”
Why The Upgrade Authority?
Stay Compliant
As your letting agent, we ensure full alignment with the latest property regulations.
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Technology Driven
Employing cutting-edge technologies for enhanced property management and security.
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Total Adaptability
Our letting agents craft bespoke strategies, adapting swiftly to market changes.
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With TUA’s comprehensive approach, landlords benefit from end-to-end services. From strategic marketing to seamless tenant management, our letting agents maximise your property’s returns with minimal hassle.
Property Management Overview
Discover the Smarter Way to Manage Your Property
At The Upgrade Authority (TUA), we know that entrusting your property to a management company is a big decision. That’s why we’ve redefined property management with a tech-driven approach that combines cutting-edge AI, smart home solutions, and expert human oversight. Our Managed Let Service is designed to provide you with complete peace of mind while maximising your rental income and enhancing your tenant’s experience.
With TUA, you’re not just working with a property manager – you’re partnering with a forward-thinking team that leverages technology to make property management smarter, faster, and more reliable.
We take care of everything for you
A Complete Solution by Your Letting Agent
From 10% Commission
From finding the perfect tenant to handling compliance with evolving regulations, we take care of every detail. With the power of AI and automation, we streamline operations, predict market trends, and optimise your rental returns – ensuring your property is in expert hands.
Managed Let
Here’s What’s Included in Our Fully Managed Service:
Responsive and reliable tenant care, a hallmark of our lettings agent service.
Tenant Care
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24/7 Tenant Support
Primary response to tenant issues and enquires.
Tenant Services
TUA services extend to tenants so they are able to book cleaning and maintenance tasks directly.
Our letting agents assess your property’s rental value precisely, with no obligation for further services.
Valuation
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Initial Viewing
TUA expertly assess the rental value of your property.
No Commitment
The Valuation is complementary and does not bind you to any further services.
RightMove Certified
We’ve partnered up with Rightmove to ensure the information you get is accurate.
Compliance Simplified
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Risk Management
Our tech-driven risk assessment tools ensure your property meets all UK landlord regulations, while keeping you updated on any changes in legislation.
Regular visits and emergency responses to maintain your property in top condition.
Property Maintenance
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Routine Maintenance
Assurance visits are conducted on a regular basis to ensure the well-being of your property.
Emergencies
Fast response to any emergencies which occur at your property.
Cleaning Service
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Optional Routine Cleaning
Clients can call on our housekeeping team for routine, end of tenancy or mid-term cleans.
Emergency Cleaning
Should the worst happen in your property, you can be sure to count on our cleaning team to assist.
As your letting agent, we manage viewings and provide prompt feedback.
Viewings and Liaison
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Viewings Coordination
TUA will book viewing to fit a pre-determined schedule and liaise with potential tenants throughout.
Feedback
Following every viewing, we will report back to you with feedback and offers.
Tenant Admin
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Powered by AI
Our tenant selection process uses intelligent screening tools to evaluate suitability, backed by comprehensive referencing for complete peace of mind.
Administration
Automated systems handle tenancy agreements, set up standing orders for rent collection, and streamline check-ins with digitally tracked inventories.
Our letting agents handle deposits, references, and contract preparations efficiently.
Handover/Takeover
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Holding Deposit
Once you accept an offer, a holding deposit will be taken from the tenant (capped at one week’s rent).
Referencing
Our thorough referencing process includes credit checks, background checks and auditing.
Contracts and Move In
Once we draw up the necessary contracts, they are signed and the new tenant is issued their takeover pack, making the process as smooth as possible.
Expertly crafted property profiles for maximum exposure.
Property Listings
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Crafted Listing
An expertly crafted profile will be created for your property, ready to list on major letting sites.
Strategic Listing
Every modern marketing strategy will be utilised from virtual tours to social media.
Access to advanced smart home solutions, enhancing your property’s appeal and security.
smart home
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Access to our smart home service
Our smart home services can enhance your home’s security, efficiency, safety and control. Under our contract plans, you have access to pay monthly packages.
Smart Lock
A reliable smart lock can be painlessly retrofitted to your property. This enhances the security of your home by allowing you and your tenants to “change the locks” whenever necessary, while allowing essential personnel access.
Expert Photography & Virtual Tours by Your Letting Agent
Elevate your property’s appeal with professional photography and immersive virtual tours, offered exclusively by our skilled letting agents.
Photography & Tours by
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Property Photography
Professional high-end real-estate photography covering your entire property.
360 Photography
Multiple 360-degree photos for use on social media & immersive booking websites which support them such as RightMove.
Virtual Tours
A full interactive virtual tour of your property will be professionally produced for additional marketing and exposure.
Get in Touch to book your free valuation
FREE
Want to know what your property could earn you? Our valuation, usually priced at £49, is now complimentary. It’s not just about numbers, it’s about understanding your property’s potential.
Why Our Tech-Driven Approach Matters
At TUA, we believe that technology should work for you. By integrating AI and smart solutions into our property management services, we reduce human error, enhance decision-making, and free up time – so we can focus on providing a premium service for you and your tenants. Our innovative platform ensures that your property is not just managed but optimised for success.
Ready to Experience Smarter Property Management?
Let TUA handle the complexities of property management while you reap the rewards. Contact us today to get started with our Managed Let Service and discover how AI and innovation can transform your rental experience.
Landlord FAQs
Absolutely. Prior to leasing your property, it’s essential to get approval from your mortgage lender and potentially modify the terms of your mortgage agreement.
Our experienced team conducts comprehensive rental comparisons, analyzing recent property listings in your vicinity. Leveraging this data, combined with our team’s vast expertise, we can recommend a competitive rent for your property.
The costs associated with letting your property vary based on the services you opt for. We offer diverse packages tailored to individual needs. Contact our specialists to determine the best-fit service for your circumstances.
Opting for a property management agent like us ensures hassle-free property leasing. We handle everything: from ensuring compliance with regulations, tending to tenant concerns, maintaining your property’s condition, to addressing any maintenance issues promptly with our exclusive network of professionals.
We offer two options: We can safeguard the deposit on your behalf, or we can transfer it to you to secure through one of the official deposit protection schemes.
An inventory is vital. It meticulously records the property’s condition at the start of a tenancy, facilitating a transparent assessment of any damages or wear and tear when the tenancy ends.
As of April 1st, 2020, it’s a legal stipulation for all rental properties to have an EPC rating of at least E. This ensures energy efficiency and is in the best interest of both landlords and tenants.
An annual gas safety check is compulsory for all rental properties. This ensures that all gas appliances and installations are safe and compliant.
While not legally mandated, as a landlord, you are responsible for ensuring the safety of all electrical devices. Regular inspections, even if informal, are advisable to ensure continuous safety.
All necessary furniture should be equipped with a “permanent label” verifying its fire resistance. We can offer a comprehensive list of items that need to comply with fire safety standards upon request.
For properties under our full management, we handle rent collection and transfer it directly to you. If we’re only managing the property’s listing, you’ll need to arrange the rental collection with your tenants.
Yes, rental income is generally taxable. However, specific details and deductions depend on various factors. For a detailed understanding, it’s best to visit the official government website.
Certainly, as a landlord, you retain the right to enter your property. However, it’s a legal requirement to notify your tenants 24 hours in advance. More on landlord rights.
Typically, the tenant covers the council tax for the duration of their stay. But note, landlords are responsible for council tax in Houses in Multiple Occupation (HMO). Outside tenancy periods, the burden falls back to the landlord.
If the property comes with a television, you as the landlord are responsible for the TV license. If the tenant brings their own TV, it’s up to them to manage the license.
An assurance check or a routine visit is our way of ensuring your property’s condition remains impeccable during a tenancy. It’s a check-up to ensure tenants respect the property and adhere to the tenancy agreement.
Damages caused by tenants can be compensated using their deposit at the end of the tenancy. If damages are extensive, leading to a contract breach, eviction processes can be initiated.
All tenants sign contracts that mandate timely rent payments, barring a few exceptional cases. We pride ourselves on vetting and choosing reliable tenants to minimize such issues.
Should you wish to evict a tenant mid-tenancy, it requires a valid reason or mutual agreement. Breaches in the tenancy agreement are legitimate grounds for eviction.
PRS, or Property Redress Scheme, is an impartial organisation dedicated to resolving disagreements between property agents and consumers.
‘Right to Rent’ is a mandatory governmental check ensuring tenants are legally authorized to rent in the UK.
Improving an EPC rating can be done in several ways: switching to LED bulbs, adding insulation, installing efficient boilers or smart meters, and opting for double or triple-glazed windows.
Yes, tenants can contest a rent hike. The best approach is a dialogue, aiming for a mutually agreeable amount. Should there be no consensus, you retain the right to terminate the lease post the current contract.